HAON Bridge privacy policy

Last updated: October 15, 2026

HAON S. de R.L. de C.V. (RFC HAO260513KL5), located in Toluca, State of Mexico, Mexico, is responsible for the personal data it receives through HAON Bridge, under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties. This policy complements HAON's privacy policy.

If you message us on WhatsApp

We receive your phone number, your profile name and the messages you send. We use them only to reply, to give you the information you ask for about our products and, if you want, so a person on the team can contact you (we then ask for your name, company and email, and tell you why).

HAON replies automatically and hands you to a person when you ask or when needed. HAON Bridge does not store the text of your messages: it only remembers which product we talked about and whether a person is helping you, with your number protected (we keep a hash, not the number). The full conversation stays in WhatsApp and in HAON's WhatsApp Business app.

If your company connects its WhatsApp to HAON Bridge

We receive from Meta your WhatsApp Business account ID, your phone number ID and an access token, plus the messages sent and received on that number. We use them only to provide the service you signed up for. The access token is kept protected on our server and never shared.

Who we share it with

We do not sell or share your data with third parties for advertising. Messages travel through WhatsApp (Meta Platforms), which processes them under its own policies. Our server runs on Amazon Web Services.

How long we keep it

Up to 12 months after the last message, unless you ask us to delete it sooner. If a company disconnects its WhatsApp from HAON Bridge, we delete its data within 30 days.

Your rights

You may request access, correction, deletion or objection, and withdraw your consent, by writing to contacto@haon.com.mx. To delete your data, see Delete my data. We reply within 20 business days.